CloseBot Cookie Policy

COOKIE POLICY AND TRACKING TECHNOLOGIES

In Short: We use cookies and similar tracking technologies to operate our platform, analyze usage, improve user experience, and deliver targeted advertising. You can control cookies through our Cookie Settings.

What Are Cookies and Tracking Technologies?

Cookies are small text files stored on your device when you visit websites. We also use similar technologies including:

Web beacons/pixels: Small graphics that track page views and email opens
Local storage: Browser storage for session data and preferences
Analytics tags: JavaScript code that collects usage data

Types of Cookies We Use

Strictly Necessary Cookies (Cannot be Disabled)

These cookies are essential for platform functionality:

Clerk Authentication:

__client_uat, __client_uat_2KdCV089: User authentication tokens
__session: Session management
__clerk_db_jwt: Database authentication

Security:

_hsrc: CSRF protection tokens
csrf.app: Additional CSRF protection

Purpose: Login, session management, security Duration: Session to 20 days

Functional Cookies (Optional)

These cookies enable enhanced features:

Canny (Feature Feedback):

__canny_browserTheme: Interface theme preferences
__canny_sessionID: Session continuity
__canny_userID: User identification for feature updates

Intercom (Customer Support):

intercom-device-id: Device identification for support
intercom-session: Support chat sessions

Purpose: Preferences, customization, support Duration: 1 week to 2 years Control: Can be disabled in Cookie Settings

Performance/Analytics Cookies (Optional)

These cookies help us understand platform usage:

HubSpot:

_hstc: Visitor analytics
hubspotutk: Visitor tracking
hs_c2l: Lead attribution

Google Analytics (via HubSpot):

__ga: Main analytics cookie
_ga_LXTM6CQ0XK: Enhanced measurement
__gid: Short-term visitor ID

ContentSquare:

Session recording and UX analytics cookies

Other Analytics:

_rdt_uuid: Reddit/internal analytics
_uetuid: Microsoft Bing engagement tracking
ajs_anonymous_id: Segment analytics

Purpose: Usage analytics, performance monitoring, feature optimization Duration: 24 hours to 2 years Control: Can be disabled in Cookie Settings

Marketing/Advertising Cookies (Optional)

These cookies enable targeted advertising and conversion tracking:

Facebook Pixel:

fr: Ad delivery and frequency capping
datr: Browser identification
c_user: User identification
Additional cookies: ar_debug, dpr, presence, ps_l, ps_n, sb, wd

First Promoter (Affiliate Tracking):

_fprom_ref: Referral source
_fprom_tid: Affiliate transaction ID

Google Tag Manager:

Conversion tracking and remarketing

Purpose: Ad targeting, conversion measurement, affiliate tracking Duration: 30 days to 2 years Control: Can be disabled in Cookie Settings

How to Manage Cookie Preferences

Cookie Preference Center:

Click “Cookie Settings” in our website footer
Toggle categories on/off:
- Functional Cookies
- Performance/Analytics Cookies
- Marketing/Advertising Cookies
Save your preferences

Browser Controls:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions

Opt-Out Links:

Google Analytics: https://tools.google.com/dlpage/gaoptout
Facebook Ads: https://www.facebook.com/ads/preferences
NAI Opt-Out: http://optout.networkadvertising.org
DAA Opt-Out: http://optout.aboutads.info

Impact of Disabling Cookies:

Essential cookies: Platform will not function properly
Functional cookies: Loss of preferences and customization
Analytics cookies: No impact on functionality
Marketing cookies: May still see ads, but less relevant

Third-Party Cookie Policies

When you use our Services, third parties may set their own cookies. Review their policies:

Stripe: https://stripe.com/privacy
HubSpot: https://legal.hubspot.com/privacy-policy
Intercom: https://www.intercom.com/legal/privacy
Facebook: https://www.facebook.com/privacy/policy
Google: https://policies.google.com/privacy